Business hours:
Monday to Friday
09:00hours - 18:00hours
We are committed to create an enjoyable shopping experience with us. Do kindly take some time to read our terms and conditions (T&C) prior to using the site(www.chuu21.co). Your use of this will be indicative that you are agreeable and will adhere to these T&C.
Contact details:
Customer Service: Instagram Direct Message(DM) @ Chuu21_
Ready stock / Backorder
- Ready stock products require 1 to 3 working days excluding weekends and public holidays.
- Backorder products are taking 10-26 working days .Orders fulfilment after payment verification during working days not inclusive of weekends and public holidays. We do not accept urgent order for preorder products.
- Arrival times of products differs and will be indicated under each individual items.Backorder and preordered items may due to unforeseen circumstances such as shipment delay, insufficient fabric or insufficient stock may be further delayed or cancelled.
- Should any of the above arise, we will provide 2 choices of refunds which is:
I) Amount paid for the product cancelled will be converted to store credit transfer to your account.II) Cash Refund of the amount paid for the cancelled back order products.
- If order consist of both ready stock and backorder products, shipment will be made only after all items are available.
- The customer will have the option to have the full order shipped out once available or have it shipped out separately by directly informing us via our Instagram direct messaging platform and indicating the order number.
- Should separate shipment be requested by the customer, the customer will be charged and additional shipping fee.
- Products may be out of stock/oversold, and we will provide refunds/convert them into shopping credits.
Shipping
- We want to inform that we have accept to 2 above of orders with the same shipping details can combine ship out together. After the payment of the first order and you wish to add on more items, you may select your items and under the payment page, select「Combined order」(No shipping fee will be charged). You will be required to indicate your first confirmed order number under the remarks column (e.g. Add on to order number: XXXXXX). Next you will need to further inform us via our Instagram direct messenger of your first and second order number for us to assist and trace it promptly. For customers residing in Singapore, please select 「combined order (Singapore) 」. Every additional 1 kilogram will be charged RM10 and you will be required to indicate your first confirmed order number under the remarks column (e.g. Add on to order number: XXXXXX). Next you will need to further inform us via our Instagram direct messenger of your first and second order number for us to assist and trace it promptly.During the promotional period, discounts generated are based on the amount of items purchased. We accept combination of all products and payment will be calculated altogether prior to the end of the promotion. Any balance funds from the purchase will be converted into store credit and subsequently credited into your account. Strictly no cash refunds.
Payment Method
Local Buyer（Malaysia）
- Online bank transfers & Touch N Pay: By using this payment method, customer is required to upload Bank Transaction Receipts to our website of your orders. (eg: Select: My Account and your Orders Number upload the Bank Receipt).
- Kindly complete the payment and provide payment notification to us within 24 hours upon order confirmation or all unpaid orders will automatically be cancelled after 24hours.
- FPX Online Bank Transfer: This Payment Method is only for local banks. Choose your bank and make payment in our website.
Singapore Customers
- Online Transfer & Bank-in: Please select Singapore bank account. This Payment Method requires an upload of the Bank Receipt at website on your orders.(eg: Select My Account and your Orders Number upload the Bank Receipt).
- Kindly complete the payment and provide payment notification to us within 24 hours upon order confirmation or all unpaid orders will automatically be cancelled after 24hours.
Exchange Policy (Support for 3 days with no reason to return)
- Purchases that are of wrong sizing or change of mind.For exchange of item, Customers are required to drop us a message on instagram direct message (DM) within 3 days upon receiving their parcel.
- All items must not be worn, washed, signs of staining, scents from perfume/fragrances and detergent. Clothing tag must be attached and in it’s original condition when shipped out. Any form of disarray that warrants the item unsuitable for resale will not be exchanged.
- After confirmation from the customer service, kindly send parcel back within 1-3 working days. Return shipping will be borne by the customer.
- All products in the customer’s order will go through a QC(quality check) prior to shipping out. Should customer receive a wrong or defective product, kindly refer to our return policy for further assistance. Do kindly drop us a message at our Instagram Direct Message within 3 days upon receiving your orders for our customer service verification. If it meets the requirement of the return policy, the return shipping fees will be borne by the seller. If it does not meet the requirement of the return policy, the return shipping fees will be solely borne by the customer. We will arrange the courier company to pickup the package from the customer. We seek your kind understanding.
Store Credit
- Credits can only be utilised online at www.chuu21.com. Credits are non-refundable and non-transferrable to another person or account.
- Store credits does not have an expiry to it when issued. No form of credits are refundable in cash strictly.
